Salem
State College
Announces
a Search for a
Chief
Information Officer
July 23, 2008
Overview
Established in 1854 and
located in historic Salem, Massachusetts, Salem State College is poised to
undergo an unprecedented change in the way technology is utilized to serve
faculty, administration, and students. In order to bring about this technological evolution, the college is
seeking a dynamic and visionary individual to fill the role of Chief
Information Officer. The college has
retained the executive search firm Frontier Partners, Inc. to assist them in
the identification of qualified candidates.
Located just 16 miles
north of Boston, Salem State College is a comprehensive, publicly-assisted
institution of higher learning. Set on a
108-acre campus, Salem State serves a student population of more than 10,000
and offers both graduate and undergraduate programs in more than eighty
programs. The college plays a pivotal
role in the surrounding area by partnering with the local business community to
provide leading and effective education and training programs; maintaining a
thriving and active business incubator Enterprise Center; and offering award
winning cultural events, a diverse array of athletic programs, and a nationally
renowned public speaker series for students, faculty, staff and the
community.
As the third largest
public institution of higher education in Massachusetts, Salem Sate College has
grown into a highly regarded academic, cultural and civic force in the region,
serving as a key regional resource in providing an educational, intellectual,
and creative center for the North Shore and beyond. Over the years, the college has adapted to
meet the needs of students, the changing culture and its demands, and the
community at large.
The college also plays
a significant role in the economic health of the city of Salem and surrounding
communities. It is the second largest
employer in the city of Salem and is the source of millions of dollars of annual
spending in the local economy. Its
increasingly diverse student body (from more than sixty countries) values the
breadth and high quality of its academic programs, the exceptional faculty, and
the close knit and supportive community.
Currently the college
employs more than 1400 faculty members, nearly 300 full-time tenured and
tenure-track faculty and librarians. Of
those, seventy one percent (71%) have doctoral degrees and average seventeen
(17) years of service to the institution. Exceptional support provided by administration to the faculty is
evidence of the college’s commitment to serving students in the classroom.
The Salem State College
campus is spread among six campuses across the city of Salem. The Upper South Campus houses Institutional
Advancement, the Alumni House, the college’s Preschool Program, and the
Academic Building. South Campus includes
townhouse residence halls, a gymnasium and the Center for International
Education. Central Campus is the site of
the Bertolon School of Business and the Enterprise Center, the Information
Technology office, as well as the Central Campus Residence Hall, athletic
fields, Bookstore and other services. The O’Keefe Center is the primary athletic site for the college where
the pool, main gymnasium, ice arena and Alumni field are located. The North Campus is home to most
administrative offices, the Ellison Campus Center, the Library (currently
closed and under evaluation for renovation or replacement), most academic
buildings and the Horace Mann Laboratory School, a public elementary
school. Northeast Marine Aquaculture
Center (NEMAC) at Cat Cove, which includes a sizeable salt water pond and
houses a state of the art research facility supports economic growth in the
North Shore and Cape Ann region and provides substantial resources for the
college’s aquaculture academic programs as well as K-12 science classes
throughout the region.
The college has
embraced its mission of creating a community of learners which, in light of its
commitment to teaching, research, and scholarship, fosters the intellectual,
aesthetic, and personal development of its members. In the service of the Commonwealth and
members of a larger global community, Salem State is committed to the discovery
and transmission of knowledge. To help
further that mission and accomplish their long term goals of expanding academic
offerings, supporting faculty and administration, and serving students, Salem
State has dedicated itself to advancing the Information Technology
infrastructure to support its constituencies.
The
New President
In 2007, the college
welcomed a new President, Dr. Patricia Maguire Meservey, who has challenged the
college community to identify and set strategic priorities for the future, all
of which will be related indirectly or directly to the college’s effective
utilization and enhancement of existing resources and the development of new
ones. As the college increasingly plays
a leadership role in public higher education in Massachusetts, Dr. Meservey is
shaping the dialog around new funding and structure of higher education in the
state, both as a means to garner new resources for investing in its future and
to achieve a new level of prominence, relevance, and excellence.
Dr. Meservey’s arrival
heralds an era of change and recognition for the college, building upon Salem
State’s already remarkable list of accomplishments which includes new programs
and national accreditation for a number of its schools, competitive athletic
teams, a creative and entrepreneurial business development center, new residence
halls, growing enrollment, successful fundraising efforts, and a new building
for the Bertolon School of Business. In
looking ahead, the college is actively seeking university status, not just in
name but in how the college allocates and invests resources; and is currently
undergoing an aggressive, professional rebranding campaign.
Some of the new
President’s organizational goals which will directly impact the role of CIO
include the opening of a new Residence Hall in 2010; the construction of a new
library which will feature state of the art technology and faculty and student
applications; and the development of a new property in the Central Campus.
The new CIO will find a
dedicated partner for advancement in Dr. Meservey as she is a strong believer
in the strategic implementation of technology to support the capabilities of
Salem State College.
Information
Technology
Like many other
academic technology departments, the IT group at Salem State College has
evolved organically, growing more from specific needs of individual departments
rather than from a strategic planning process that took into account future
goals of the institution. As it stands
now, many IT applications spread throughout campus have grown from the needs of
each department and functional area and have either been purchased OTS or
developed in-house to support specific data needs.
With a staff of more
than forty in IT and five director-level positions in major functional IT areas
(MIS, Networking & Tech Services, Business Operations & User Support,
Web Development, and Faculty Support & Special Projects), the Information
Technology Department is poised to take aggressive steps to not only meet but
anticipate the needs of faculty, students, and administration. The group of dedicated IT professionals is
eager to begin their work; however, they lack a clear direction and strong
guidance, both of which will be provided by the new Chief Information Officer.
The tools required for
success are in place. The college is now
running PeopleSoft to support administrative departments, but it is widely
recognized that the implementation is not being used to its fullest capability.
The new CIO will be charged with
evaluating the PeopleSoft product and overseeing, where necessary, the
strategic implementation of additional PeopleSoft components.
In addition, the
college is undergoing a thorough web-site evaluation, redesign, and deployment;
the CIO will take a leadership role in ensuring the web presence of the college
remains consistent, robust, and ready to meet the needs of the student and
faculty populations.
Ultimately the CIO will
be involved at some level with all areas of information technology within the
college, with the priority of reviewing existing technical capabilities to make
the greatest impact upon the community with only minimal disruption to the day
to day activities of user groups.
The
Role of the Chief Information Officer
Reporting directly to
the Executive Vice President, the Chief Information Officer is responsible for
providing leadership for all areas of academic and administrative
telecommunications and Information Technology. The selected candidate will be responsible for strategic planning,
management, leadership and vision regarding the college’s application of
technology. The CIO will sit on the President’s Cabinet and will be expected to
play a major role in its decision making process.
In addition, the CIO will
lead and manage five director-level direct reports overseeing the areas of MIS,
Networking & Technical Services, Business Operations & User Support,
Web Development, and Faculty Support & Special Services. Crucial to the success of the new CIO is his/her
ability to communicate effectively with not only his/her staff, but also with
academic and administrative departments on campus. The selected individual should be a superior
communicator and translator, with the ability to convey extremely technical information
to non-technical audiences.
Furthermore, the new
hire should possess a superior understanding of client services, as ultimately
the IT department acts as a service organization for the college. Creating a strong client service and
accountability philosophy should be of paramount importance to the new hire and
those principles will be expected to filter down not only to direct reports,
but also to the IT staff supporting the community.
Responsibilities
of the Chief Information Officer
As IT evangelist for
the college, it will be up to the new CIO to spearhead the institution-wide
embrace of technology by making incremental advances in the development and
deployment of enterprise wide systems.
The selected candidate
will lead the IT planning process which includes working closely with
administration, faculty departments and student service organizations to
identify, set, and achieve goals. In
addition, the CIO will also measure outcomes and assess accountability to
ensure that all goals are met in a timely fashion and ensure that the highest
levels of client satisfaction are not only met, but exceeded. In
addition, the selected candidate must be eager to demonstrate leadership
qualities in the creative application of technology to the curricula and in
supporting the existing infrastructure of the college.
Other duties of the
position include (but are not limited to):
Personal
& Professional Traits of the New Chief Information Officer
With the role of CIO
playing a pivotal role in the long-term strategic goals of the organization, it
is no wonder we are seeking a candidate of exceptional caliber. Recommended personal and professional traits
should include:
Compensation
The salary for the
position is competitive within the academic community and commensurate with
experience. An exemplary array of
benefits is provided.
To
Apply
To apply for the
position or nominate a candidate, please contact (email preferred):
Mark W. Warter
President
Frontier
Partners, Inc.
155 Wickford
Point Rd.
No. Kingstown,
RI 02852
Phone: 401-267-9092
NORTHEASTERN UNIVERSITY
ANNOUNCES A SEARCH FOR A
DIRECTOR OF ACADEMIC TECHNOLOGY SERVICES
July 2008
The Search
Northeastern University, one of the nation’s largest, private, academic and research institutions, is continuing a university-wide transformation of unprecedented magnitude. Critical to the success of this massive undertaking is the addition of a seasoned Director of Academic Technology Services (ATS) to lead and enhance a complex, diverse organization while instilling customer service as the keystone for all information services delivery. To assist them in their efforts, they have retained the search firm, Frontier Partners, Inc.
Overview
Incorporated in 1916, Northeastern University is located in the Huntington Avenue area of Boston. It consists of 37 academic and administrative buildings and 19 dormitory and residential buildings situated on 60 acres in the newly designated cultural district, the Avenue of the Arts, between the Museum of Fine Arts and Symphony Hall.
The University itself is a private, research university (Carnegie Classification Research II) offering a comprehensive range of programs leading to degrees through the doctorate. The world leader in cooperative and experiential education, Northeastern emphasizes educational programs that link classroom learning with workplace experience, thereby integrating professional preparation with study in the liberal arts, sciences, technology fields, business, and the law.
Currently the University enrolls more than 16,000 full-time undergraduate students, more than 5,000 part-time undergraduates, and more than 4,000 graduate students. The full-time faculty alone numbers more than 800.
History of the University
Officially incorporated in 1916, Northeastern was, in actuality, formed in the late 1800’s when the first American location of the Young Men’s Christian Association included in its article of incorporation the statement that they would have “a committee on lectures, whose duty it is to procure teachers and lecturers for any private classes that may be formed by the members.” These lectures proved to be immediately popular, as large numbers of young men gathered to learn about literature, history, music and any number of other subjects intended to help improve their lives. In 1896, the YMCA organized the “Evening Institute for Young Men,” and hired Frank Palmer Speare, a well-known teacher and principal with considerable experience in the public schools, as the institute’s director. This new phase in the YMCA marked the birth of Northeastern University. Later, Speare would remark, “We started with an eraser and two sticks of chalk.” In the century since its inception, Northeastern has grown into a major research and teaching university where the majority of students are from outside Massachusetts and a significant number are from overseas.
In June 1996, the trustees elected Richard M. Freeland as the University’s next president. A distinguished historian and administrator, President Freeland brought to the University a renewed sense of energy and mission with which he defined a vision for carrying Northeastern into the 21st century. Dr. Freeland characterized the themes of Northeastern’s excellence as ‘A national research university that is student-centered, practice-oriented, and urban.’ As a discrete objective, President Freeland challenged Northeastern to become one of the top 100 research universities in the nation while maintaining its unique character. Northeastern proudly reached this enviable goal in Spring of 2006.
In August 2006, Joseph E. Aoun, an internationally known scholar in linguistics, became Northeastern University's seventh president. Dr. Aoun came to Northeastern from the University of Southern California (USC), where he served as Dean of the College of Letters, Arts and Sciences for six years, and was the inaugural holder of the Anna H. Bing Dean's Chair.
In the first six months of his presidency, Dr. Aoun has articulated a vision for the University based upon several unique strengths, including its signature cooperative and experiential education programs; its success in areas of interdisciplinary research and scholarship; its multifaceted partnerships with Boston; and its rapid transformation in the last decade into a university with stronger global impact and reach.
The New Provost
To build on the momentum generated by Dr. Aoun, the President has appointed Stephen W. Director to be the university's provost and senior vice president for academic affairs. Director is a member of the National Academy of Engineering and a Fellow of the Institute of Electrical and Electronics Engineers. He previously served as dean of engineering at both the University of Michigan and Carnegie Mellon University.
Provost Director shares deeply Northeastern's core commitments to promoting experiential education, fostering an environment rich with diversity in all its forms, and expanding fundamental and translational research to meet societal needs. He is a passionate advocate for excellence in and across disciplines, as well as a pioneer in the field of electronic design automation; he has a long record of commitment to, and innovation in, engineering education. With more than 150 published papers and as author or co-author of six texts, Director has received numerous awards for his research and educational contributions, including the IEEE Education Medal.
The Provost serves as the university's chief academic officer and chair of the Faculty Senate. In fulfilling this role, Director will provide leadership for the university's education and research programs and work closely with the deans to articulate a vision for the entire academic enterprise, as well as partnering with Information Technology to ensure services are in place to meet the needs of the faculty, administration, and student body.
The Information Services Group of Northeastern University
For Northeastern, like many other large, complex institutions, the revolution in technology during the latter half of the century was characterized not by an individual explosion but by a steady, sequential evolution. This was truly an “age of innocence and possibilities.” Each new system exponentially improved functionality, thereby proving irresistible especially to research institutions and/or those needing large databases.
Northeastern embraced the new technologies with open arms. As the value of the computer gained greater acceptance, more and more large centralized systems began to make their way into the University’s operational infrastructure. Like its counterparts, Northeastern did not have a strategic plan for the use of technology; such a plan would not have been a possibility. No one had ever been through any time that remotely resembled this period. New systems were purchased. Systems were added on to. As newer, smaller, more powerful units became available, individual departments began to build proprietary systems.
Ten years ago, following an exhaustive search, Robert P. (Bob) Weir was appointed Vice President of Information Services. After a long and illustrative career at IBM, Mr. Weir brought a customer-centric, goal/results orientation uncharacteristic of the operations side of most major institutions. Mr. Weir wasted no time in conducting a painstaking needs assessment, convincing the University as to the importance of increased and ongoing financial support, and reorganizing the existing department to better meet the demands of an ever-changing set of customer needs and wants. In addition, this needs assessment was successful in identifying some of the key strengths of the IS department; these strengths include:
By capitalizing on these four key strengths, and with the University’s history of technical advancement, the IS Group is well equipped to meet its goals. Today Information Services at Northeastern University provides central information technology to over 50,000 students, faculty and staff who use the secure, high speed connectivity to the Internet through the on-campus network (NUnet). IS also provides wireless Internet connectivity through NUwave, standard audio-visual equipment in most classrooms, high speed and robust Internet connection in the residence halls (ResNet), the popular 24/7 InfoCommons computing facility, a centralized high performance research computing cluster and hosting facility, access to Blackboard (learning management system), a vast array of academic and administrative software applications, and access to myNEU, the electronic gateway to Northeastern faculty, staff, students and parents which offers one-stop shopping to check grades, obtain electronic rosters, pay bills, register for classes, sign-up for housing, and engage in the co-op process.
One confirmation of the excellence Northeastern has achieved was the naming of Northeastern Information Services as one of the 100 most resourceful IT organizations in the country (across all industries) by CIO magazine in August 2003. The organization has also won awards from CIO Magazine for boldness (2005) and from ComputerWorld for innovation in 2005.
As it exists today, the IS area is made up of streamlined departments. These are:
IS Customer Service
The IS Customer Service area is responsible for the support and service of students, administration, faculty and staff for all technical issues. A full-time staff of more than 28 professionals and dozens of part-time student employees provide end user computer support and information technology for the entire University through information delivery, problem-solving, and resolution. The group supports call center and customer problem resolution, customer training, help desk operations, residence hall technology services (ResNet), audio-visual technology and student lab management for the Boston campus .
Application & Portal Services
Application and Portal Services is comprised of three areas:
Administrative Application Services
Administrative Application Services is responsible for the development, enhancement and maintenance of all Financial and Student Service related administrative applications. Administrative Application Services is responsible, through its Systems and Production Services division, for the daily scheduling of requested mainframe related production runs and the distribution of outputs.
Enterprise Application Development Services
Enterprise Application Development Services is responsible for the key middleware technology that supports services offered to various constituencies of the NEU community. We also help integrate various services in support of enabling the community. These services include customized portal services for various areas of the University, as well as enterprise-wide development (web applications).
Quality Assurance
Working closely with Development teams, the Quality Assurance group ensures the comprehensive and timely testing and certification of applications before systems move into production.
Project and Services Management
Project Services Management is responsible for the efficient and effective coordination and management of technology related resources and staff to ensure successful implementation of major projects and to guarantee a secure and reliable computing environment. The team of professional project managers work with a variety of University staff to define, manage, and implement complex projects such as the Domino mail migration project.
Information Security& Identity Services
The IT Security manager is responsible for working with the community to develop security policy and appropriate enforcement practices which provide a safe and reliable computing environment.
The Identity Services team is responsible for three core services:
Identity Management: Account/resource provisioning; all digital and physical identity creation and management including (but not limited to) system identifiers/credentials, smart cards, tokens, etc.; account self-service (distribution, maintenance, etc.) such as the generation of network identifiers, role management, federated solutions & integration (e.g. SAML), as well as regulatory compliance.
Portal Services: Luminis/CMS administration (system upgrades, availability, etc.; service integration (session management, single sign-on, email, etc.); establishing/maintaining portal technical direction; as well as vendor interface.
Directory Services: eLDAP administration (upgrades, availability, etc.); eLDAP schema design; data integrity; directory architecture (LDAP, Active Directory, Domino directory, PDS, etc.); service integration (authentication, authorization, directory services, reporting, and auditing).
Network & Telecommunication Services
Network & Telecommunication Services strives to deliver highly dependable, scalable services for network infrastructure as well as telephone facilities. In addition, the group provides technical assistance within Information Services for the design and support of new services and the planning for technological growth and change, while minimizing disruption of services.
System & Production Services
System & Production Services maintains, upgrades and supports the University’s desktop, server and database environment. This environment includes Unix and Microsoft operating systems, DB2, SQL, and Oracle databases, as well as computer operations
Academic Technology Services
Academic Technology Services serves as a liaison organization for the academic departments and programs of the University and Information Services. The primary role is to provide leadership to enhance and expand existing services supporting the academic functions of the University. As technology becomes an increasingly important component of the education and research functions of the University, ATS will work with the departments and programs to integrate technology into their programs.
It is essential that there be close coordination and integration of initiatives surrounding the incorporation of technology into the curriculum, the evolution of technology enabled and delivered education initiatives, and classroom technology infrastructure upgrades. ATS will play an important role providing University-wide oversight and direction for these efforts.
Business Operations
The Business Operations department within Information Services serves as a support mechanism for the Division. The department provides fiscal management for each internal business unit; develops and enforces consistent operational policy and procedures for daily business functions; enhances each business unit with the appropriate administrative support; serves as the internal liaison with central university business areas and external vendors for daily business operations; and provides contract management and oversees divisional physical space planning.
IS Customer Service
As the front door to the entire Information Services Organization, Customer Service is the Northeastern community’s first point of contact to the world of information technology. Comprised of the InfoCommons, Help Desk, IS Help Line (Call Center), Desktop Services, Training Services, audio visual support, ResNet and Computer Labs, Customer Services is dedicated to increasing the productivity and satisfaction of faculty, staff and students using information technology at Northeastern University. It provides customers with a central point of contact for various resources, providing an efficient and effective means to answer questions and resolve issues.
InfoCommons
Operated in partnership with Northeastern’s Snell Library, the InfoCommons is a comprehensive computing facility that provides a wide range of services to the University community. It features a spacious 160-seat general access state-of-the-art computer lab, a Computer Help Desk for walk-in assistance, a training facility with a projection monitor and workstations for each student, and an Ebar offering quick access to e-mail and light Web browsing through ten access stations.
I.S. Help Line (Call Center)
The I.S. Help Line provides trouble-shooting services to students, faculty, and staff for computers, applications, and audio-visual equipment.. The Help Line also offers support for printers and other networked devices, and answers general computing questions. The Help Line is staffed seven days a week by professionally certified technicians.
Training Services
IS Customer Service Training Services provides instructor-led courses to the University Community. Recent courses have included: Orientation, Lotus Notes, Office Productivity Software and Practical Skills. Customized courses are often designed and presented based on needs stemming from clear documentation throughout the Customer Services branches.
Audio Visual Support
Campus Media Services provides media equipment and technical support for both classroom instructional activities and University-related functions. The department is comprised of a walk in center for distribution activities and support and they actively participate in the training and operation of media support offered to the community via the I.S. Help Line. CMS also provides media equipment operation training and consulting regarding audio-visual equipment.
Computer Labs
IS Customer Services also provides four general access labs in various locations around campus. Additionally, ISCS manages four teaching labs on the Main (Boston) campus.
ResNet
ResNet, a service of Information Services and Residential Life, provides high-speed network access to all students living in Northeastern-owned residence halls. With ResNet, students can access library resources, email, and other computers on the network and the Internet. With ResNet service, students can access the network anywhere on campus, including student common areas and each other’s rooms. ResNet was recently rated the number one service on campus by residential students in the 2003 housing survey.
The Role of Director of Academic Technology Services (ATS)
With the IS Customer Services area providing comprehensive user support services across the University, the role of Director is a multifaceted one. The Director will report directly to the
Vice President of Information Services (IS) and is a member of the IS Leadership Team which consists of more than 130 full time professionals with a $25M annual budget.
The ATS Director has two essential responsibilities. Primarily, the new Director of ATS will serve as the principal IS partner with the academic community to ensure IS is delivering up to date technology and support to meet the needs of the university’s academic units. (These units include but are not limited to: Deans and colleges, Office of the Provost, University Libraries, Faculty Senate, IT Providers Team, educational technology centers, and administrative departments who serve the academic community, including research administration and grants management. As needed, the Director will also work with student government groups, particularly the growing graduate student population.
The second, and growing, role will encompass working with increasing number of Northeastern University’s research centers and research intensive faculty to ensure that their IT needs are being consistently met. This crucial function will include providing core services such as networking and software delivery, as well as specialized services including high performance computing and storage, and individual services including hosting and database administration assistance. In addition to creating the research services portfolio, the ATS Director will work with Deans and other senior executives to support the recruitment of researchers to support the research commitments in the Academic Initiative.
Responsibilities of the Director of ATS include ensuring the information technology needs of the Northeastern Academic Initiative are met; developing and supporting a blended service catalog and Cyberinfrastructure plan; working with several units involved in teaching and learning initiatives (including further development of distance delivery); overseeing the software licensing and management function for the university as a whole; and expanding the On Demand project ( www.infoservices.neu.edu/ondemand ). In addition, the Director will work closely with the vice President and other members of the senior IS Leadership Team to establish a university-wide IS Customer Advisory Committee.
Part of this role will also be relegated to research. The Director of ATS’ research role will include the expansion of centralized research capabilities, service offerings, and staff development; development and implementation of a research support free/fee costing model (in conjunction with the Provosts’ office); engagement in national and worldwide Cyberinfrastructure and other high performance/grid computing projects and with governmental agencies; working closely with the university’s sponsored grants department toward greater information technology infrastructure efficiency and administrative support; and understanding the security and other requirement of high performance computing.
The Successful Candidate
The environment at Northeastern is complex – with the demands of a dynamic university and an increasing demand for IT services, as well as the issues facing technology providers today, the successful candidate for this position must have a rare combination of skills and abilities. He/She should be energetic, enthusiastic and entrepreneurial. The Vice President of IS has worked hard to create a non-micromanaging, non-procedure-heavy, non-bureaucratic environment so the successful work style will be self-initiating, self-directed and non-politic; the right individual will enjoy the freedoms and responsibility of an empowered business environment. Additionally, the selected candidate should have a statesperson-like personality and sense of presence in order to work with a range of individuals from internal staff to outside vendors and technology providers, as well as the senior department heads and administrative executives and staff. More importantly, perhaps, is the ability to “roll up his/her sleeves” to get the job done and the technical savvy to know a right answer when he/she hears it. It is hoped that the right individual will master the basics with specific experience and make incremental contributions that will enhance the value of the university.
In addition, Northeastern is seeking an innovative technical professional with the ability to not only react quickly to changes in technology but also anticipate future advances within the industry. At the same time, he/she must be able to insure that the existing systems continue to function at peak performance and that those individuals running them perform their duties in a customer-centric fashion. The new Director of Academic Technology Services should be completely up to date on a wide range of technical issues.
Personal and Professional Traits of the New Director of Academic Technology Services
With the role of Director encompassing so many different and critical facets, it is no wonder that Northeastern is seeking a candidate of exceptional caliber. The personal and professional traits of the successful candidate should include but not be limited to the following:
To Apply
Send cover letter and resume which responds to the challenges outlined above to:
Mark Warter
President
Frontier Partners, Inc.
155 Wickford Point Road
No. Kingstown, RI
Phone: 401-267-9092
E-mail: mwarter@frontiersearch.com